Terms and conditions

These Terms and Conditions of Sale apply without limitation or qualification, to all sales concluded by non-professional purchasers (the 'Client') on the www.lafiancee-shop.fr website (the 'Site'). The products (the 'Products') are presented on the Site by Le Delta du Mékong, a sole partner joint-stock company with capital of €769,700, whose head office is located at Saint Gilles (35590) -14 bis rue des Aulnes, registered under the number 753 494 038 in the Rennes trade and companies register, intercommunity VAT number FR 43 753 494 038.

These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions, in particular those applicable to in-store sales or those concluded through other distribution and sales networks.

The Client declares that s/he has read and accepted these General Terms and Conditions of Sale by ticking the box provided before implementing the online purchase procedure.

These Terms and Conditions of Sale can be accessed at any time on the Site and prevail over all other contradictory versions or documents.

These Terms and Conditions of Sale may be modified at any time; the version applicable to a Client's purchase will be that in force on the Site on the date on which the order is placed.

Within its obligation of means, Le Delta du Mékong will ensure that all products are correctly described.

However, weights, measurements and sizes are provided as a guide.

Moreover, Le Delta du Mékong does not guarantee that the true colour of products will correspond exactly with the colours a Client may see on computer screens, which can vary according to type of screen and personal settings.

Product offers and their associated prices are valid for the period in which they are visible on the Site. Sales are concluded subject to the availability of Products.

Where a Product that has been ordered turns out to be unavailable, for reasons outside of the control of Delta du Mékong, the Client will be informed by email as soon as possible. The order will be automatically cancelled and the Client will be immediately refunded any money paid therefor. The refund will be paid into the Client's bank account no later than 30 days from the date on which the Client has made the payment. Le Delta du Mékong reserves the right to offer the Client a replacement Product of the same type and at an equivalent price.

Prices and offers presented on the Site include Value Added Tax ('VAT') and are only valid for orders placed online on the Site. Le Delta du Mékong reserves the right to modify its prices at any time, but Products will be invoiced on the basis of tariffs in force at the moment when the Client validates his/her order. These prices and offers may not be concurrent with the prices and offers available in La Fiancée stores or reseller outlets around the world.

Although the Le Delta du Mékong Site is regularly updated, prices shown may be incorrect. If the price displayed for an article is incorrect, Le Delta du Mékong will offer the Client the opportunity to revalidate their wish to purchase the Product at the correct price, or to cancel their order. If Le Delta du Mékong is unable to contact the Client, the order will be considered to be cancelled. 

For all Products dispatched to non EU countries or French overseas territories, the price will be automatically calculated excl. tax on the invoice.

Customs duties or other local taxes or import duties or state duties may be payable. The Client is solely responsible for the payment of these.

Prices are shown in euros. The Client agrees to supply correct information concerning his/her identity, address and all other information required for the processing of his/her order. Where the Client modifies the delivery country when using the Site, prices may be shown in other currencies. Modification of the delivery country may affect the price of Products due to the currency exchange rates in force, country-specific prices or VAT of country.

Products remain the property of Delta du Mékong until their full price has been received. When a Client places his/her first order, Le Delta du Mékong reserves the right to ask for elements justifying the validity of his/her account.

Le Delta du Mékong reserves the right to offer loyalty programmes, promotional codes or other advantages for which the terms and conditions of use will be specified.

The Client declares that s/he is over 18 or, where this is not the case, that s/he has parental permission to place an order on the Site.

Any order that is placed implies prior knowledge and acceptance without reservation of these General Terms and Conditions of Sale and all the information and instructions referred to in Articles L111-1 to L111-7 of the Consumer Code, and in particular:

- the essential characteristics of the Product, taking into account the means of communication used and the Product concerned;

- the price of Products and associated costs (e.g. delivery);

- the delivery date or timescale in which Le Delta du Mékong agree to deliver the Product;

- information concerning the identity of the seller, his/her postal, telephone and electronic contact details and his/her activities, if they do not appear in context;

- information relating to legal or contractual guarantees and their terms of use;

- operability of digital content and, where relevant, its inter-operability;

- the right of recourse to contractual mediation in the case of litigation;

- the information relating to the right to withdraw (existence, conditions, timing, conditions for exercising this right and withdrawal formula), to Product return fees, conditions of termination and other important contractual conditions.

Charges for connection and access to the Internet are the responsibility of the Client.

4.1 Recording orders

All new Clients must create a profile that will be accessible on the Site under the 'My Account' tab. Clients who already have a Client Account must identify themselves once they have validated an order, by filling in their email address and password if they are not already connected to their account. The Client accepts that entry of his/her email address and password is proof of his/her identity.

The Client agrees to ensure that details supplied are correct.

A Client wishing to place an order selects his/her choice of Product(s) by clicking on

'Add to my basket'.

4.2. Validation of orders

All orders are validated by the Client using a 'double click', which constitutes an irrevocable agreement that can only be opposed within the limits provided for in the General Terms and Conditions of Sale.

In legal terms, the so-called 'double click' process, associated with the authentication and non-repudiation procedure, as well as the protection of the integrity of messages, constitutes a valid electronic signature between the parties, in the same way as a handwritten signature. In the absence of evidence to the contrary, data recorded by Le Delta du Mékong constitutes proof of all transactions between Le Delta du Mékong and the Client.

Payment of orders are made either:

- by bank card (Visa, MasterCard, American Express or other credit cards)

- by PayPal

- or by bank transfer For bank transfers, the order will be reserved for the Client for a period of 7 days, for the bank transfer to take effect. If said transfer has not been effected within this time the order will be automatically cancelled.

Le Delta du Mékong reserves the right to offer new methods of payment.

Cards will be debited at the moment when the order is validated on the Site, unless the server is unavailable.

Confirmation of an order that has been validated by the Client will be sent by email prior to the dispatch of the order, and will make the sale final, subject to full payment of the price and the period relating to the right to exercise withdrawal. Clients are advised to save a copy of the Terms and Conditions of Sale when making an order.

In compliance with article L.122-1 of the Consumer Code, Le Delta du Mékong reserves the right to refuse any order or delivery, particularly in the case of:

- existing litigation with the Client,

- excessive or abnormal exchanges or returns,

- total or partial non-payment of a previous order by the Client,

- payments that are rejected by card providers and banking establishments,

- the non-payment, or partial payment of the order,

- use of a bank card not supplied by a French banking establishment.

Le Delta du Mékong will not be liable, in any circumstances, in this respect.

The delivery times shown apply to working days. Products are delivered to the delivery address given by the Client at the time of placing their order.

Unless otherwise indicated, Le Delta du Mékong delivers Products to the French mainland and overseas territories, to Belgium, Germany, Luxembourg, the UK, Holland, Italy, Ireland, Spain, Portugal, Switzerland and Austria. The various delivery prices are shown on the Site. Le Delta du Mékong reserves the right to cancel or refuse any order for delivery to an address outside of these territories.

Le Delta du Mékong reserves the right to refuse to deliver orders from individuals to non-private addresses, such as offices, health, or holiday establishments. In the case of delivery to a non-private address, the Client acknowledges that Le Delta du Mékong's obligation to deliver the order ends at the non-private address shown on the order form; even if the parcel is not received by the final consignee but by a third party. Multiple Product orders may be delivered separately.

Le Delta du Mékong is not liable for delays to deliveries due to force majeure, as defined by the Civil Code; or if the Client has given an incomplete or incorrect address; is absent at the time of delivery, has not collected their parcel at the post office or at the given relay point within the time limit provided to this effect.

All orders validated before 11 noon are dispatched on the same working day, orders placed on a non-working day will be dispatched on the next working day. All orders validated after 11 noon on Friday are dispatched the following Monday (excluding public holidays).

Le Delta du Mékong shall ensure that every effort is made to deliver products ordered by the Client within the time indicated. However, any delivery date given is an estimated delivery date. If the Products ordered have not been delivered within 30 days of the indicated date of delivery, for any cause other than force majeure or actions under the responsibility of the Client, the sale may be cancelled at the Client's written request, under the terms laid out in Articles L.138-2 and L.138-3 of the Consumer Code. The sums paid by the Client will then be returned to him/her within 14 days of the date of denunciation of the contract, excluding any compensation or deductions.

It is the Client's responsibility to check, on receipt of their order, the good condition and conformity of the Product(s) Any reservations or claims relating to apparent defects of the delivered Products (e.g. damaged package, opened, etc.), together with all relevant supporting documents (in particular photographs), must be notified, on the day of receipt, or at latest 7 days following reception (excluding public holidays) at the registered office of Le Delta du Mékong, by registered post. Once this period has expired, and if the Client has failed to comply with these conditions, Products will be deemed to be compliant and free from any apparent defects, and no claims can be validated by Le Delta du Mékong.

Le Delta du Mékong will reimburse or replace, in the shortest possible time, and at its own cost, any Products delivered with apparent defects for which the Client has provided proof.

Once an initial exchange or credit note has been requested, the order cannot be refunded.

Transfer of ownership of Le Delta du Mékong's Products to the Client will only come into effect after payment in full by the latter, regardless of the date of delivery of said Products.

Irrespective of the date of transfer of ownership of the Products, the transfer of risks of loss and deterioration thereof will only come into effect once the Client takes physical possession of the Products.

Pursuant to Articles L.121-20 et seq. of the Consumer Code, the Client has 14 days from the date of delivery of the order to return a new and unworn Product, in its packaging and in perfect condition (one which will allow the Product to be sold as new), to claim a full refund.

All returns are subject to a prior request thereof, made online via the 'Product Return' tab provided for this purpose in the Client's account page. The parcel containing the article(s) concerned must be sent, postmarked within 14 days of this request. Le Delta du Mékong will refund the Client within 14 working days of reception and verification of the returned parcel, postal charges for this return are borne by the Client. If the order was placed in Metropolitan France, return shipping costs are free using the Chronopost point relais prepaid label that can be downloaded from the customer's account, and a €3 return package processing fee will be deducted for each return package processed.

Photographs are shown as a guide and are not contractual. The Client is invited to read the description provided for precise details of a Product. If the Client has any doubts, or requires additional information, s/he may contact Customer Services by email at the following address: contact@lafiancee-team.fr

Le Delta du Mékong agrees to refund the Client, or exchange Products that have apparent defects, are damaged or soiled, or which do not correspond with the order that was placed. In this case, the Client must provide written details of the situation to Customer Services, by email, to the above address.

In all cases, the Client has recourse to the legal guarantees relating to compliance and latent defects, in accordance with the legal provisions in force:

Articles L.211-4, L.211-5 and L.211-12 of the Consumer Code, and Articles 1641 and 1648, first paragraph, of the Civil Code:

Article L.211-4: The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. S/he is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if s/he accepted responsibility therefor, or had it carried out under his/her responsibility.

Article L.211-5: To conform to the contract, the product must: 1° Be suitable for the purpose usually associated with such a product and, if applicable: - correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model; - have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his/her representative, including advertising and labelling; 2°. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.

 Article L.211-12: Action resulting from lack of conformity lapses two years after delivery of the product.

Article 1641: A seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price for it, had s/he known of them.

Article 1648 of the Civil Code, first paragraph: The action resulting from rehibitory vices must be brought by the buyer within two years from the date of discovery of the vice.

Site contents; all illustrations, images, characters, presentation methods, graphics and characters of the Site are, and remain, the exclusive property of Le Delta du Mékong and its partners, and are protected by the French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and is liable to constitute a counterfeiting offence.

Moreover, Le Delta du Mékong remains the owner of all intellectual property rights attached to Products or to their supply to Clients. The Client therefore abstains from the use, reproduction or exercise of said rights, without prior express permission, in writing from the brand.

A user who owns a personal website and who wishes to place a simple hyperlink directly to the homepage of the Site for personal use must request authorization from Le Delta du Mékong. On the other hand, any hyperlink pointing to the Site using framing or in-line linking is strictly forbidden. In all cases, any link, even tacitly authorized, must be removed on request of Le Delta du Mékong. Hyperlinks may point to sites other than the Site. Le Delta du Mékong shall not be held liable if the contents of these sites contravene the laws and regulations in force.

Le Delta du Mékong undertakes to protect the privacy of Site users and the confidentiality of information they supply. Information requested from users is required for the processing of orders. Le Delta du Mékong's files are declared at the CNIL under the number 1844712. This data may be sent to companies involved in these processes (such as those responsible for services and orders) for management, implementation, processing and payment, as well to shops in the Fiancée network. This data is also stored for reasons of security, identification and the improvement and personalisation of services.

Le Delta du Mékong is obliged to obtain the Client's consent for the transmission of data to external trading partners.

The Client reserves the right at any time to access, object to and rectify their personal data. This can be done by contacting Customer Services at the above address.

The Client may receive offers from Le Delta du Mékong, of products or services similar to those which s/he has already ordered; or newsletters. The Client has the right, at any time, to refuse them without future cost, according to the terms specified for each shipment.

The Client is solely responsible for maintaining the confidentiality of his/her password. The Client alone shall bear the consequences which could result from any use by third parties who have knowledge of their password.

Le Delta du Mékong shall not be liable to any third party for the content or accuracy of any material published by the Client or any other Site user. Le Delta du Mékong reserves the right to remove any contribution to the Site by the Client if this content is deemed to contravene the above described terms relating to content.

As a measure for the prevention of fraud, Le Delta du Mékong uses 3D Secure payment on orders placed by CB, VISA, MASTER CARD and all other bank cards.

The information relating to your order is subject to automated data processing. The purpose of this automated data processing is to define a level of analysis for a transaction and to prevent credit/debit card fraud.

Le Delta du Mékong and the payment service provider receive the data relating to your order. Non-transmission of data relating to your order will prevent the processing and analysis of your transaction.

An amount that is unpaid due to fraudulent use of a bank card will entail the registration of the details related to your order associated with this non-payment on a payment incident file. A non-compliant declaration or anomaly may also be subject to specific processing.

In accordance with the French Data Protection Act of 6 January 1978, the Client has the right to access, rectify and oppose all personal data at any time in writing, via the contact form.

Should any of the articles in these General Terms and Conditions of Sale be invalid or unenforceable, the remainder of these General Terms and Conditions of Sale shall remain in force, unless the invalidated obligation is an essential obligation of which annulment or cancellation would prevent the continuation of these General Terms and Conditions of Sale.

Failure by Le Delta du Mékong to demand the performance of any of the clauses of these General Terms and Conditions of Sale, or from exercising any right granted to it by these General Terms and Conditions of Sale, shall under no circumstances be regarded as a definitive renunciation of that right, or prevent it from pursuing its execution at any time, irrespective of the duration of such abstention.

These General Terms and Conditions of Sale and the transactions resulting therefrom are governed by and subject to French law.

These General Terms and Conditions of Sale have been translated from the original French version. In the event of a dispute, only the French text will be considered authentic.

Any disputes to which buying and selling transactions have been concluded pursuant to these General Terms and Conditions of Sale could give rise, as to their validity, interpretation, execution, termination, impact and consequences, and which could not be resolved between Le Delta du Mékong and the Client shall be submitted to the competent courts under the conditions of ordinary law.

The Client, in any event, has recourse to a mediation procedure, in particular to the Consumer Mediation Commission (Article L 534-7 of the Consumer Code) or to the existing sectoral mediation bodies, or to any alternative means of settling disputes in the event of dispute : L’Association de Médiateurs Bretagne Ouest (AMBO) : mediation.conso@ambo.bzh - https://www.mediation-consommation.ambo.bzh/https://app.medicys.fr/?proId=a91332e8-20a3-461b-b93c-9e3caf96eefe - Maison des associations Jean Le Coutaller – 5 Pl Louis Bonneaud – 56100 LORIENT.